Privacy Policy &
HIPAA Notice

Overview

Lasting Health Impact LLC, operating as LHID Labs ("LHID Labs," "we," "us," or "our"), is committed to protecting the privacy of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our drug testing services.

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. Your continued use of the website after any changes are posted constitutes your acceptance of those changes. If you do not agree with any part of this policy, you must immediately discontinue use of our website and services.

Information We Collect

Information You Provide Directly

• Name, address, phone number, and email address
• Date of birth and government-issued ID information (required for testing)
• Employer name and contact information (for employer-sponsored testing)
• Payment information (processed securely — we do not store full card numbers)
• Messages and inquiries submitted through our contact form
• Appointment scheduling information

Information Collected Automatically

• IP address and browser type when visiting our website
• Pages visited and time spent on our website
• Referring website or search terms that brought you to our site
• Device type and operating system

Health-Related Information

In connection with drug testing services, we collect specimens and generate test results that may constitute Protected Health Information (PHI) under HIPAA. This information is governed by our HIPAA Notice of Privacy Practices, which is detailed in the section below.

How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and perform drug testing services you have requested
• To deliver test results to you and authorized parties (employers, courts, attorneys, probation officers) as directed
• To communicate with you about your appointments, results, and account
• To process payments for services rendered
• To comply with legal obligations, including DOT regulations, court orders, and applicable state and federal law
• To improve our website and services
• To respond to inquiries submitted through our contact form
• To send appointment reminders via SMS or email (you may opt out at any time)

Information Sharing & Disclosure

LHID Labs does not sell your personal information to third parties. We may share your information in the following circumstances:

Authorized Parties

Test results and related information are disclosed to employers, courts, attorneys, probation officers, program administrators, and other parties as directed by you or required by law, court order, or the terms of your testing authorization.

Service Providers

We work with SAMHSA-certified laboratory partners, Medical Review Officers (MROs), and technology service providers who assist in delivering our services. These parties are contractually bound to protect your information.

Legal Requirements

We may disclose your information when required by law, in response to valid legal process (subpoenas, court orders), or to comply with DOT regulations and other applicable federal and state requirements.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encrypted transmission of data over SSL/TLS
• Secure, access-controlled storage of test records
• Restricted employee access to personal information on a need-to-know basis
• Regular review of our security practices

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out of Communications: Unsubscribe from marketing emails or SMS reminders at any time
• Data Portability: Request your information in a portable format where applicable

To exercise any of these rights, please contact our Privacy Officer using the information provided at the bottom of this page.

Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve your experience and analyze website traffic. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences.

We may use analytics tools (such as Google Analytics) to understand how visitors use our website. These tools collect anonymous, aggregated data about site usage and do not identify individual visitors.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the "Last Updated" date at the top. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Overview & Applicability

LHID Labs is required by law to maintain the privacy of your Protected Health Information (PHI), to provide you with this notice of our legal duties and privacy practices with respect to PHI, and to notify you following a breach of unsecured PHI.

"Protected Health Information" means information about you, including demographic data, that may identify you and that relates to your past, present, or future physical or mental health condition, the provision of health care to you, or the past, present, or future payment for the provision of health care to you.

We are required to follow the terms of this notice currently in effect. We reserve the right to change the terms of this notice and to make the new notice provisions effective for all PHI that we maintain.

How We May Use & Disclose Your PHI

For Treatment Purposes

We may use and disclose your PHI to provide, coordinate, or manage your drug testing services. For example, we may share your test results with a Medical Review Officer (MRO) who reviews the results before they are reported.

For Payment Purposes

We may use and disclose your PHI to obtain payment for services provided. For example, we may submit billing information to your employer or a third-party administrator.

For Health Care Operations

We may use and disclose your PHI for our internal operations, including quality assurance, staff training, legal services, and business management activities.

As Required by Law

We will disclose your PHI when required to do so by federal, state, or local law, including in response to valid court orders, subpoenas, or DOT regulatory requirements.

To Authorized Parties

We disclose test results to employers, courts, attorneys, probation officers, drug court coordinators, and other authorized parties as directed by you at the time of testing or as required by the terms of your testing authorization or court order.

With Your Authorization

For uses and disclosures not described in this notice, we will obtain your written authorization. You may revoke any authorization at any time in writing, except where we have already acted in reliance upon it.

Your HIPAA Rights

You have the following rights with respect to your PHI:

Right to Access

You have the right to inspect and obtain a copy of your PHI that we maintain. To request access, submit a written request to our Privacy Officer. We may charge a reasonable fee for copies.

Right to Amend

You have the right to request an amendment to your PHI if you believe it is incorrect or incomplete. We may deny the request under certain circumstances and will explain any denial in writing.

Right to an Accounting of Disclosures

You have the right to request a list of disclosures we have made of your PHI, except for disclosures made for treatment, payment, or health care operations, or disclosures you authorized.

Right to Request Restrictions

You have the right to request restrictions on how we use or disclose your PHI. We are not required to agree to all requested restrictions, but we will comply with any restriction we do agree to.

Right to Confidential Communications

You have the right to request that we communicate with you about your PHI in a certain way or at a certain location (for example, only by phone or only at a specific address).

Right to a Paper Copy of This Notice

You have the right to a paper copy of this notice at any time. You may ask us to give you a copy of this notice at any time, even if you have agreed to receive the notice electronically.

Our Duties

LHID Labs is required by law to:

• Maintain the privacy of your PHI
• Provide you with this notice of our legal duties and privacy practices
• Notify you following a breach of unsecured PHI
• Abide by the terms of this notice currently in effect

We reserve the right to change our privacy practices and the terms of this notice at any time, provided such changes are permitted by applicable law. We reserve the right to make the changes in our privacy practices and the new terms of our notice effective for all health information that we maintain, including health information we created or received before we made the changes.

Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with LHID Labs or with the Secretary of the U.S. Department of Health and Human Services. To file a complaint with LHID Labs, contact our Privacy Officer using the information below.

You will not be penalized or retaliated against for filing a complaint.

To file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights:

• Online: hhs.gov/ocr/privacy/hipaa/complaints
• Phone: 1-800-368-1019
• Mail: 200 Independence Avenue SW, Washington, DC 20201

Privacy Officer Contact Information

For questions about this Privacy Policy or HIPAA Notice, to exercise your rights, or to file a privacy complaint, please contact our Privacy Officer: